Parts Counter

Job Description

Job Description for Parts Department

Employer Information

Organization Name: Walter Pratt & Sons
State: New York

FLSA Status: Non Exempt

Purpose:

Assist customer and internal staff to identify and obtain the correct parts needed for repairs or manufacturing.

Knowledge:

Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services.

Computers and Electronics – Knowledge of electronic equipment, and computer hardware and software, including applications such as email and web browsers.

Mechanical – Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Skills:

Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

• Coordination- Adjusting actions in relation to others’ actions.
• Instructing – Teaching others how to do something.
• Service Orientation- Actively looking for ways to help people.
• Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.

Technical Skills

• Equipment Maintenance – Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Equipment Selection – Determining the kind of tools and equipment needed to do a job.
• Operations Analysis – Analyzing needs and product requirements to create a design.
• Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Repairing – Repairing machines or systems using the needed tools.
• Technology Design – Generating or adapting equipment and technology to serve user needs.
• Troubleshooting – Determining causes of operating errors and deciding what to do about it.

Systems Skills

• Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Resource Management Skills

• Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
• Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Time Management- Managing one’s own time and the time of others.
  
  Tasks
  • Read catalogs, or computer displays to determine replacement part stock numbers and prices.
  • Receive and fill telephone orders for parts.
  • Fill customer orders from stock.
  • Prepare sales slips or sales contracts.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
  • Advise customers on substitution or modification of parts when identical replacements are not available.
  • Examine returned parts for defects, and exchange defective parts or refund money.
  • Mark and store parts in stockrooms according to prearranged systems.
  • Discuss use and features of various parts, based on knowledge of machines or equipment.
  • Demonstrate equipment to customers and explain functioning of equipment.
  • Replenish Stock on selfing and racking
    • Performing for or Working Directly with the Public
    • Answer customer or public inquiries
    • Greet customers, guests, or visitorsOperate a forklift
    • Sell merchandise
  • Interacting With Computers
    • Use computers to enter, access or retrieve data

    Updating and Using Relevant Knowledge

    • Use industry terms or concepts
    • Use interpersonal communication techniques
    • Use inventory control procedures
    • Use knowledge of written communication in sales work
    • Use oral or written communication techniques

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