Parts Counter

Job Description

Job Description for Parts Department

Employer Information

Organization Name: Walter Pratt & Sons
State: New York

FLSA Status: Non Exempt


Assist customer and internal staff to identify and obtain the correct parts needed for repairs or manufacturing.


Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services.

Computers and Electronics – Knowledge of electronic equipment, and computer hardware and software, including applications such as email and web browsers.

Mechanical – Knowledge of machines and tools, including their designs, uses, repair, and maintenance.


Basic Skills

  • Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
  • Speaking- Talking to others to convey information effectively.
  • Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

  • Coordination- Adjusting actions in relation to others’ actions.
  • Instructing – Teaching others how to do something.
  • Service Orientation- Actively looking for ways to help people.
  • Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.

Technical Skills

  • Equipment Maintenance – Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Equipment Selection – Determining the kind of tools and equipment needed to do a job.
  • Operations Analysis – Analyzing needs and product requirements to create a design.
  • Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Repairing – Repairing machines or systems using the needed tools.
  • Technology Design – Generating or adapting equipment and technology to serve user needs.
  • Troubleshooting – Determining causes of operating errors and deciding what to do about it.

Systems Skills

  • Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Resource Management Skills

  • Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
  • Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
  • Time Management- Managing one’s own time and the time of others.


    • Read catalogs, or computer displays to determine replacement part stock numbers and prices.
    • Receive and fill telephone orders for parts.
    • Fill customer orders from stock.
    • Prepare sales slips or sales contracts.
    • Receive payment or obtain credit authorization.
    • Take inventory of stock.
    • Advise customers on substitution or modification of parts when identical replacements are not available.
    • Examine returned parts for defects, and exchange defective parts or refund money.
    • Mark and store parts in stockrooms according to prearranged systems.
    • Discuss use and features of various parts, based on knowledge of machines or equipment.
    • Demonstrate equipment to customers and explain functioning of equipment.
    • Replenish Stock on selfing and racking
      • Performing for or Working Directly with the Public
      • Answer customer or public inquiries
      • Greet customers, guests, or visitorsOperate a forklift
      • Sell merchandise
    • Interacting With Computers
      • Use computers to enter, access or retrieve data

      Updating and Using Relevant Knowledge

      • Use industry terms or concepts
      • Use interpersonal communication techniques
      • Use inventory control procedures
      • Use knowledge of written communication in sales work
      • Use oral or written communication techniques